Refund policy
Return & Refund Policy – Glow Sip
Thank you for shopping with Glow Sip. We want you to love your purchase, and we’re committed to ensuring a smooth and transparent return experience. This policy explains how returns, exchanges, and refunds are handled.
1. Return Eligibility
We accept returns or exchanges on eligible items within 30 days of delivery.
To qualify for a return, items must be:
Unused, unopened, and in their original packaging
In the same condition that you received them
Accompanied by proof of purchase (order number or receipt)
Certain items, such as perishable goods (e.g., tea blends, herbal infusions, or consumables), cannot be returned for health and safety reasons. Please contact us if you’re unsure whether your item qualifies.
2. Return Process
To initiate a return:
Contact our support team at portiaseverin1758@gmail.com
with your order number and reason for return.
Our team will review your request and, if approved, provide you with return instructions.
Once your item is received and inspected, we’ll notify you of the approval or rejection of your refund.
Please note that customers are responsible for return shipping costs, except in cases where the product arrived defective or damaged.
3. Refunds
If your return is approved, your refund will be processed to your original payment method within 5–10 business days after we receive the returned item.
Refund times may vary depending on your bank or payment provider.
If more than 10 business days have passed and you haven’t received your refund, please contact us at portiaseverin1758@gmail.com
for assistance.
4. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery with:
Photos of the item and packaging
Your order number
We’ll work quickly to send a replacement or issue a refund.
5. Non-Refundable Items
The following items are non-returnable and non-refundable:
Opened or partially used consumable products (e.g., tea, herbs)
Gift cards or promotional items
6. Cancellations
Orders may be canceled within 24 hours of purchase if they haven’t been processed or shipped yet.
Once an order has been dispatched, it cannot be canceled but may be eligible for return after delivery.
7. Contact Us
For any questions about returns, exchanges, or refunds, please contact our customer service team:
📧 portiaseverin1758@gmail.com
Glow Sip reserves the right to update this policy at any time. Changes take effect immediately upon posting. Please review this page periodically for any updates.